Leader xxxxxxxxxx
001 __ PCLIS00041327
008 __  chi
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101 1_ |achi|ceng.
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105 __ |ay   z   000yd.
200 1_ |a顧客服務心|e諾斯壯如何創造員工,顧客與老板三贏|f羅伯特.史派特(Robert Spector), 派屈克.麥卡西(Patrick D. McCarthy)著|g李佳霖譯.
205 __ |a第一版.
210 __ |a臺北市|c智庫文化出版|a桃園縣龜山鄉|c秋雨物流公司總經銷|d1998[民87]
215 0_ |a272面|c|d21公分.
225 2_ |a智庫企管系列|v69.
260 1_ |a1998.
410 _0 |12001 |a智庫企管系列|v69.
454 _1 |12001 |aThe Nordstrom way|ethe inside story of America's #1 customer service company.
676 __ |a658.8'71.
606 __ |2lc|aDepartment stores|yUnited States.
606 __ |2csh|a消費心理學.
606 __ |2csh|a百貨業|x管理.
606 __ |2lc|aCustomer services|yUnited States.
680 __ |aHF415.5.
681 __ |a496.34|b8865|v增訂七版.
700 _1 |a史派特|b|c(Spector, Robert, 1947-)|4
701 _1 |a麥卡西|c(McCarthy, Patrick D.)
702 _1 |a李|b佳霖|c(電腦科學)
770 _1 |aSpector,|bRobert,|f1947-
771 _1 |aMcCarthy,|bPatrick D.
801 _0 |atw|bCIP|c19980731|gCCR.
801 _1 |atw|bCIP|c19980731.
801 _2 |atw|b中圖|c20011115|gCCR.
856 __ |uhttp://www.triumphpublish.com.tw/|z智庫文化|2http